FAQ

FREIGHT AND SHIPPING

How long will it be before I receive it?

We aim to have all pieces in stock shipped via express freight immediately. Shipping times vary however we aim to have all pieces to our customers within 7 days when in stock. Once shipped you will obtain a tracking number so you can see exactly where your piece is and how long until delivery.

Which payment methods does HJ accept?

We accept Transfer Bank (Spain Bank)  and also payments via PayPal. All payments are processed through a secure checkout system. If you do not have a credit card, please contact us at info@ilovemrmittens.com to arrange an alternate payment method.

Is my personal information kept private?

Please be assured that we take data protection very seriously, and your information will only be shared with third parties where they abide by available data protection legislation. For more information please refer to the Privacy section of our website.

Can I track my order?

Yes. Once your order has been dispatched, you will receive an email containing your tracking number where you can track its progress throughout the delivery process.

SALES

How do I know what size I am?

Our garments are “One Size Fits Most”.

Most of our garments run true to size, however check the item description before purchase as some pieces are designed to be oversized.

TAKING CARE OF YOUR WOOL GARMENTS

Can pieces being put in the washing machine?

NEVER put your wool garment in the washing machine or dryer. Please take extra care when washing garments. We recommend a cool hand wash with neutral soup, roll it in a towel to gently squeeze out excess water and lie flat in the shade to dry.

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