RETURNS POLICY

Our policy is simple and clear to make the decision-making process as easy as possible. All products are of quality and are sent only with reliable and recognized couriers such as Correos and SEUR.

Damaged Products

If you receive your package and the product is damaged, please contact us at Hojarascaes@gmail.com or call us at +34 677 177 866 and we will be happy to provide you with a full refund.

Damages must be reported the same day the package arrives; otherwise, a refund will not be accepted. The arrival date of the package will be determined from the tracking information.

We will reimburse you for both delivery and return shipping costs if you have received an incorrect order or if your item was damaged or defective. Returns are processed within ten business days of receipt.

Return

If you are not satisfied with HJ’s product and wish to return it, contact us and let us know by sending an email to Hojarascaes@gmail.com. We love hearing your feedback and are continually looking to improve our product and service.

We will only refund products received within 14 days of receipt. All items must be returned unworn and in perfect condition.

Customers are responsible for return shipping costs.

Please allow an additional 3-5 business days for your refund or store credit to post to your PayPal account or your bank account.

Please note that HJ is not responsible for lost or damaged shipping of returned products or international duties and taxes.

We highly recommend choosing a courier service with a tracking option for the return package. If the package does not reach us safely, we cannot issue a refund. We are not responsible for packages lost or stolen during this return transit.

You can contact us directly through the email hojarascaes@gmail.com. We will communicate the same day or the next day. You can also send us a message on social media